John Mercer was asked by Municipal World magazine to write an article of interest to local governments, for its August 2020 edition. His article, Optimizing Your Approach to Municipal Performance Management, is about the 25 key features that he recommends governments should consider looking for in a performance management software solution. He describes the uses and benefits of each of these features, which he organizes into four categories:
Illustrations of many of these features may be found in the screenshots on the Home Page of this site, showing the Knovos Cascade software (which includes all 25 of these features) and on the Knovos website at https://www.knovos.com/products/cascade/. John Mercer is the lead design architect of this uniquely comprehensive and innovative software solution for governmental Performance Management.